Customer Testimonials
I took my car in for the works package oil change. They said the price had gone up to $149. I had a $20 off coupon. That’s still twice the amount that performance Ford in West Covina charges. I can get the works package done there for $69.95 with a coupon. Last time I go to envision Ford in Duarte.
Scammers beware. I talked to a sales person and a manager and even got a buyer’s order sent to with the agreed upon price. It was out of state so I wanted to make sure everything is in order before I made the trip to the dealership. Once I got there the Manager Emanuelle basically said “Sorry you have to pay extra $3000 if you want the car”. He had the buyer’s order and still did not honor it. I told him that this is a scam and I am not overpaying for the car and I am leaving, ...
I had a very pleasant experience with Envision Ford Lincoln. I could not believe the volume of vehicles available, it's amazing. Amy Aguirre, Sales Professional, was great to work with. She was kind and helpful and even went out of her way. The vehicle was clean and detailed, and still had that new car smell. We are very pleased with our choice and their financing.
"Envision Ford Duarte: Illegal and Deceptive Business Practices" I want to warn consumers about the illegal and unethical practices I experienced at Envision Ford in Duarte, California. I visited the dealership after seeing a vehicle advertised at a specific price. That price was verbally confirmed by a salesperson. I have photographic and video evidence of the advertised price and audio confirmation of the salesperson’s statements. However, when it came time to finalize the sale, the dealership presented a higher price — a clear violation of California’s Business and Professions Code § 17500, which prohibits false advertising. When I pointed ...
Bought a Transit van from these guys at end of 2023, drove my other van for a few months into 2024 and didn’t realize that rodents had eaten the windshield wiper supply line on new van till we started using it for work.. When I called them they gave me the run around about talking to General manager, called about a dozen times and each time couldn’t ever talk to him about fixing this issue and he never called me back after leaving messages each day. Happy with the Transit but their customer service isn’t the best, make sure ...
Review is kind of misleading, the dealership actually sucks. But my boy Jimmy is a real one. If you do decide to buy a car from these crooks, go to my boy Jimmy, he’ll be straight with you.
Steven was a great help. Clean shop above and beyond service
I had a great experience purchasing a certified ford at Envision Ford Lincoln of Duarte. Everyone was very knowledgeable and helpful. Would recommend them to friends and family.
Marco was very helpful dealing with me and my car the only thing wrong is the new way of not doing things not cashing a check credit cards 15% that was something that makes me not really want to come back to Ford I have always like Ford service but now I'm not sure of the tactics
Service Tech is terrific. His name is Marco and he really is great at keeping you informed of the work and when it will be completed.
Marco had been truthful and helpful.
Friendly staff with a large selection of vehicles to choose from on the lot in all different trims from basic to premium to sport.
Troubles from start to finish on our recent purchase. Been a long time customer of Advantage Ford, but the new Envision was not good.
Price for standard oil change skyrocket so this will heavily influence my decision to have that done again at this location.
Everyone is nice. But service has gone downhill. $150 for an oil change and I couldn’t get a ride to the train station. $250 just to look at my tires to see why the tire pressure light is on. Crazy. My wife and I have been going here for seven years. We will not be coming back.
This place did not rotate my tires just found out when I got home. Over priced paid over $1900.00. They also charge 3 percent for using credit card(horrible)
Very easy and fast. All paperwork ready in advance. Drove away in less than an hour.
We have been going to this dealership before it was Envision Ford. We are pleased to see that the service offered is as good or even better than we experienced before.
They were fast and helpful! Thank you Daniel and Mike making it super easy!
Disappointed in how expensive service has become, that you now expect your service advisors to also close out the bills, and that now you are charging 3% for credit card payments that is not explained prior to getting the bill. Probably will be my last time coming to Envision as you have become all about the money.
I tell them the problem but they charge me 250 dollars to diagnose it for them selves, then tell me it cost over a thousand dollars for the part(more if not all labor). Then on the invoice they charge me 240 dollars for a service they never did cause my truck doesn't have a filter on that model. If you throughly don't go through the invoice it would of cost me sooo much money. He credited my visa but on the invoice it shows I was charged for this part and labor, wow. He also said the invoice would ...
Phenomenal service! Tried to accommodate every of my needs! Very attentive! Picked up every call and answered every question I had even after purchase. Love my new truck and great salesman who actually cares about his customers shoutout to the best salesman Leo from Ford of Duarte!
I had a very pleasant experience coming here to purchase my new car. Thank you.
Like every dealer they try and get you for the absolute most they can. They did get me the gooseneck ball but that was it was the only way I was buying the truck. They however did not get my wheel covers. I don't understand that it's a ford and I bought it at a ford dealership shouldn't be that hard to get.
I got the car I wanted so it’s hard to complain! Daniel and Ismail were cool to interact with. And the customer service here is pretty great. Yeah, so I paid five figures (for my car) just to leave this review so guess it was worth it— lol ps. found them through CarGurus. Hidden bonus was getting that “Ford EcoSport you saved has sold” email and not crying like the other losers who didn’t have it in their driveway (lol jk)
(Translated by Google) Good dealer. They helped us find a car that was in perfect condition and at a good price. The car they helped us with was a 2017 Ford Explorer with less than 20k miles. Excellent service, helped by Miss Roxcy and Mr. Ismal, who did their best to not leave us upset on our long day. Thank you very much for the help Envision Ford of Duarte and your Team! 👍🏼 (Original) Buen dealer. Nos ayudaron a encontrar un auto que estuviera en perfectas condiciones y a buen precio. El auto con el que nos ayudaron fue una 2017 Ford ...
Excessive labor charge for a repair that probably only took an hour or two max. And given some lame excuse for not addressing computer issue regarding the traction control.
Service rep is very friendly, knowledgeable, and efficient. Explained things to us that other service reps could not.
Muy amable y responsable el agente que me atendió. Si reco.endaria a alguien. Muchas gracias
Good Service Franklin took care of me and had my car ready
Fast service, the personal were extremely helpful with my questions, clean work and there was no delay, great service
Intake of my poor car at the service center was quick and easy. The lift home was greatly appreciated as this event was not planned. My car was finished on the day they promised.
The sales department was excellent. The service department left much to be desired. They often behaved as if they were doing me a favor by servicing my car. They ignored a safety recall item that I waited weeks to have done that is yet to be performed and they had my car in service since the recall notice.
Tony took great care of us and delivered as promised. This is consistent with our past experiences. Thank you!
Poor customer service had my truck in for over a month for electrical issues. I was given very little information given about what they were doing and how long it would take no loaner vehicle was ever offered I had to ask and finally after 30 days was given one. I picked my truck up and the service rep said it had a check engine light and that the service tech forgot to reset it. He went and reset it and it was back on by the time I drove home, and now have to take it to another dealership to ...
Tony Botello was very friendly and attentive. He advised me what service my vehicle needed I was in and out in an hour and a half and my vehicle was even washed. Outstanding customer service.
The question is, "Would you recommend this service center?" The answer has to be, "Not particularly." The issue with my 2023 Mach-e was a broken and deteriorating charging cable that was not handled by the 3-year/36,000-mile Bumper-to-Bumper Warranty. Instead, written off as 'material damage.' A warranty is a promise. The promise a company makes that ensures the client will remain whole if there is ever a problem. Envision broke that promise and to compound their failure attempted to charge me $200 more for the replacement cable than I was able to purchase it from Ford's website! ...
Roxy is the best ! I literally followed her from West Covina ! I wouldn’t shop any where else if she’s not there lol great deal , great cars and great experience
Me atendieron bien,y buen servicio. El mecánico que me atendió es muy amable y muy profesional.
Fast service -courteous service advisor-left car clean and price was high for just oil service/service adviser gave breakdown of factory wanted services for 60,000 mileage Told Marc would work on it
Franklin was very helpful in explaining everything that was going to be done to my vehicle
Our service rep Marco Barillas was totally professional, knowledgeable & personable. The service that our car was also top notch. We & our vehicle were very pleased with the experience.
Marco was great maira and Paloma From service sales team were excellent. Great customer service Monica. She’s the best so everyone in service did a great job and I appreciate the service From Minnie and Leland.
Really nice dealership. Not too pushy but after all these guys do work on a commission. The salesman I worked with was Blake. He was young cool collected and I think a good representation of the company. About the new mustang EcoBoost and he even sold me on the custom exhaust package.
Need to take car back for the 4th time. Envision does not seem to be concern to get the job done right the first time.
While I was getting my car checked in for service, the workers in the service office were cussing and talking about things that shouldn’t be talked about in front of a customer. The gentleman who helped me was fine, it was the other two guys. When the dealership was Advantage Ford, it was a much nicer place in my opinion.
The work was completed on time. There was no issue with having the problems recognized and corrected.
Franklin was very professional and friendly. Service was done in a timely manner. Thank you.
I am having a hard time to recommend this dealer. I waited months to get this recall repair, which is not the dealer's fault, but it took multiple calls and a lot of effort on my part to schedule the work. When the day came for the appointment, my service adviser said no appointment had been schedule but he got me in. When he called me to pick up the car, the work done was very sloppy requiring me to make another visit. This just required more time and effort than I expected. They used to wash cars after ...
Customer service from Marco & Polo is excellent. I purchased my Explorer in 2019, they've made my visits stress free. The recalls? Don't get me started. I've never had this many recalls for any car I've ever owned.
The good was best when I came to pick up the car. They did not tell me what else they found until our adventure was completed. It took 3 hours which I guess was standard, all in all a good day
The prices are very high, especially labor. What upset me the most I was charged 3% fee because I paid by the credit card. I have not been told about this charge prior to picking my car. I was told I can avoid this fee (on the invoice it is called a technology fee) if I pay a cash. The service man was proposing many services without checking a previous vehicle maintenance history. He was just adding numbers without an explanation for the need of these service. They do not provide a report about their inspection, such as brake pad thickness, ...
3% charge to use a credit card / technology fee, is total bullshit
Great experience. Thanks!
Great Sales Person Andy Ngo with tons of experience and willing to work hard to make you happy!
Friendly and very respectful and helpful team especially RICHARD AND JIMMY
I understand that this is a Ford dealership, but Franklin and the service team did an excellent job on my Jeep, which I purchased at Envision Ford. It has a great engine and I appreciate that they flushed and serviced the brakes. Thank You.
Always great respectful service. Marco has been very helpful and kept me updated on the status of my vehicle. 👍
had inferior experience and will not go back to them, poor communication and customer expereince
The service was too slow for the volume of cars. Prices are extremely too high. Advantage Ford customers service was all around much greater.
We have a warranty with our Lincoln, but we paid $2,300 for normal service . The charges are rediculious Since you changed ownership it appears that you no longer want Lincoln customers and we will deffinate not buy our next car at your dealership
Everyone at the dealership was kind and helpful. They were very efficient and explaining the car and the financing department was helpful and knowledgeable.
My service writer was Franklin Hernandez— absolutely outstanding— explained all service categories— kept me informed during service process— knowledgeable and treated me as the customer with concern and courtesy. Best service writer ever….Because of him I will consider returning to Envision if he will be my service writer next time…..
The work was completed quickly but I was advised to get new tires. I just bought new tires in July from Costco based on my prior service report. I don't think anyone looked at my tires during my October visit but it didn't stop them from verbally advising me and writing it on my service report. I asked the service technician about the note and he said it was due to wear and tear. I was so disappointed. I have been going to this Ford location for service since 2004, it appears something has changed since new management took ...
Efficient & thural
My check in was fast. I waited in the lounge. My car was serviced fast.
Friendly and efficient staff. Great experience overall.
Very friendly staff, easy to work with. Love my Ford Edge!
They don’t care about doing job right . Paid for repair that was misdiagnosed and they didn’t make it right for me
service was great and fast, everything is great, and I like the reminder to make an appointment.
On time appt with quick service. Personnel friendly on arrival and departure. Advised on upcoming needed service.
Franklin was very communicative with my updates and was able to provide me with a loaner. I was very satisfied with my experience with Duarte Ford. Thank you.
We bought a ‘24 Nautilus. Lincoln bought us out of our other car and they were generous and patient with us. We are thrilled to be n the Nautilus.
Lacking in mechanics. Limited correspondence from service technicians. Multiple visits to correct issues. Poor customer service.
Service writers Polo and Marco are excellent employees. They both explain everything throughly. They are the reason I keep coming back.
I was extremely worried when my check engine light came on. I saw that this Ford location was near me and when I called to schedule an appointment, they were able to get my vehicle in for the next day. I was partnered with Franklin as my Service Advisor, and he helped me throughout this stressful process. Although my vehicle was needing maintenance, Franklin educated me on the process and made the entire experience super easy, fast, and eased all of my worries. Thank you Franklin for your efficient service. I have had my 2013 Ford Focus serviced at many Ford ...
They know the history of my car and how to fix it. Very nice and good communicators.
Not sure if i would recommend only because of the customer service. My usual service guy was not there (which I love!) Was not happy at all with customer service. He wanted me to leave my car there for a few days just to check rear view camera. That is unacceptable.
👍
Poor warranty service . Didn’t fix the problem. Didn’t communicate in a rational way as to why it couldn’t be fixed
Franklin, the service rep was vey helpful and kept me posted on the work progress. He was courteous and answered my questions regarding the service needed per the Ford manual.
Everyone was kind and helpful, but there's something I don't understand. I was told that the recall didn't effect my car, but it may at a future date. I guess I'm wondering - why don't they replace the part now instead of having me wait until a future date? Also - when the dealer was Advantage Ford, I would always come back to a washed car. This time nothing.
All things, that I could see were done and completed with the exception of the over head lights that continue to come on at will frequently. We did up this concern when we first brought in our vehicle but it doesn’t seem to have been corrected.
Once again, they did not dissapoint as service advisor Marco went above & beyond to accomodate and service my vehicle in a timely manner.
The service is very good, professional, on time, I feel very comfortable, Edgar is very kind
Franklin, did a great job explaining the cost of the services needed for my vehicle. He also did a great job keeping me informed of additional cost and when the car would be ready for pick up.
Pleasant, professional and efficient staff. Always available to answer my questions. This is my go to place.
Envision Ford made buy my new car so easy. We handled everything through phone and they even delivered the car to us! This is my 5th Ford and will definitely continue my business with them at Envision Ford
Very bad experience, was sold a 30k service when vehicle was only 23k them I asked for just an oil change and tire rotation was given an alignment and air filters replacement
Edgar is nice, but he is hard to get a hold of doesn’t return calls. He misunderstands communications. He helped me out to remedy a mistake and the issue was not remedied properly. I still had the same problem after putting more money into the car. I ended up paying for jobs I didn’t want/need.
Never again!! I was told a lower price for the oil change when I booked my appointment. When I wouldn't agree to do the additional service due to the new price of the oil change, the service guy tried to negotiate with me and offer me eight dollars off the price. I chose not to add the additional service and told them I would wait in the lobby while they changed the oil. Almost 3 hours later I was told, by the same service guy, he was just waiting on the paperwork. I could see they just stated the oil ...
My service needs including appointment scheduling were very well taken care of during this visit. Thanks.
